Refund policy

Effective Date: [13/5/2026]

At Trendvexa.com, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we offer a simple 7-day return and refund policy under the terms below.

7-Day Return Policy

You may request a return within 7 days of receiving your order.

To be eligible for a return:

  • The item must be unused, unwashed, and in its original condition.
  • All original tags, packaging, invoices, and accessories must be included.
  • The product must not be damaged due to misuse, improper handling, or customer negligence.
  • Certain products such as personal care items, innerwear, customized items, or clearance sale products may not be eligible for return.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Used or damaged products
  • Products without original packaging or tags
  • Customized or personalized items
  • Gift cards or promotional items
  • Products marked as “Non-Returnable”

How to Request a Return

To initiate a return, please contact our support team with:

  • Order Number
  • Product Name
  • Reason for Return
  • Photos/videos (if the item is damaged or defective)

Email: support@trendvexa.com

Once your request is approved, return instructions will be shared with you.

Refund Policy

After we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed within 5–7 business days.
  • The refund amount will be credited to the original payment method.
  • In case of Cash on Delivery (COD) orders, refunds may be processed via bank transfer or store credit.

Damaged or Wrong Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with supporting photos/videos.

We will arrange a replacement or full refund at no additional cost.

Cancellation Policy

  • Orders can only be canceled before they are shipped.
  • Once shipped, orders cannot be canceled but may be eligible for return under this policy.

Shipping Charges

  • Original shipping charges are non-refundable unless the return is due to our error.
  • Customers may be responsible for return shipping costs unless otherwise stated.

Late or Missing Refunds

If you have not received your refund after the processing period:

  1. Check your bank account again.
  2. Contact your payment provider or bank.
  3. If you still need help, contact us at support@trendvexa.com.

Contact Us

For any questions regarding returns or refunds, please contact:

Trendvexa.com
Email: support@trendvexa.com
Website: www.trendvexa.com